At Timelabs Co., we take pride in delivering precision-crafted timepieces along with a transparent and reliable customer experience. Please review our policy carefully before making a purchase.
1. Shipping Timeline
All orders are processed and delivered within an estimated timeframe of 2–4 weeks from the date of purchase. This timeline reflects the craftsmanship and quality control involved in preparing each timepiece.
2. Return Eligibility
Returns are only accepted in cases of manufacturing defects or damage upon arrival.
To qualify for a return:
The issue must be reported within 48 hours of delivery
The product must be unused, unworn, and in original condition
Original packaging, tags, and protective films must remain intact
Returns will not be accepted for:
Change of mind
Minor variations in appearance
Products that have been used, worn, or altered
3. Damaged or Defective Items
If your order arrives damaged or has a manufacturing defect, please contact us immediately.
We will:
Arrange a return at no cost to you
Offer a replacement or full refund
Cover all applicable shipping charges
4. Return Process
To initiate a return request, please contact us with the following details:
